After completing the form, you will be contacted by a customer service representative within 2 business days. no accountability from company. JELD-WEN's Customer Care Department has spoken to the consumer and advised him that a third party technician will be calling him within the next week to schedule a service visit to install the replacement glass. Jeld Wen window prices of products at Jeld Wen Windows differ according to type, color, size, and features. The jeld wen co. has sent an inspector 3-5-2020 at 3pm to look at issue concerning their door. Website tells me there is a warranty for glass issues. Expensive mistake. Increase visibility and credibility of your review by. Name *. Contact Your Windows Regional Support Team. Door has a defect in the sill plate it has a 0.25" bowe from factory. Today is a holiday! I have had it with the un professional attitude that this company takes as resolving this safety and operational issue. 5) Screwfix then email Jeld-Wen again with the same contact details and even more details with relation to the door issue. These windows are less than three year's old. 977 talking about this. Individual customer reviews are a great source of information, whether the reviews are incredibly positive or unbelievably negative youll be able to get a sense of the quality of a product, service, or company. The new door would be damaged when removing door to fix. We both almost 70 yoa and I have a bad back!!!!! There has been no response to a glass issue. JELD-WEN Customer Care has contacted the consumer with offer to refund 50% of purchase price for the JELD-WEN door purchased through *** From its start in 1960 with just 15 employees, window and door maker JELD-WEN has been synonymous with manufacturing quality. Horrible quality. Search 324 job openings at Jeld-Wen. Windows, External Doorsets & Patios: 0845 122 2891 or windowsuk@jeldwen.com. Customer Support; Administration; Locations; Search by Keyword. I have cancelled two vacations in order to be present while this issue is once again attempted for repair. Jeldwen refusing to replace or respond to issue any further. When I asked them what the error is or to provide me with installation instructions they could not do that. If this is way JELDWEN does business, NO THANKS! Replacement product has been ordered and service is scheduled for 1/28/20. JELD-WEN Law Department. No one could locate my door to my new home. JELD-WEN Law Department. Stayton Customer Service Assistant - OR, 97383. My information is as follows: 1,083 talking about this. The door is ruined and their customer service stated " *** CUSTOMER CARE REPRESENTATIVE After placing a deposit on the door I was told it should arrive around Jan 15th. Please let us know if this time frame will or will not work for you by replying to this e-mail or calling our scheduling *** at X-XXX-XXX-XXXX. The *** door construction is horrible and unsafe with the amount of flex in the glass and plastic. Email: ***@gmail.com. Warranty, Service, or Parts Request. Please provide a replacement & installation of the glazing per the established claim SR-XXXXX & installed by a manufacturer subcontractor of their choice on the warranty claim. We are hoping this can be cleared up and rectified. It's a double French door. WARNING: All my Jeld-Wen windows in my basement leak and have caused permanent water damage. JELD-WEN. JELD-WEN Customer Care has reached an agreement with the consumer and has shipped requested parts via UPS. A representative from JELD-WEN's Product Integrity Group spoke to the Ms. to discuss the issues with her field mulled windows. They refused and their shipper told us that they would leave it at the end of the block and that my wife and I could carry it to our house, We live on rather long block and we would have to carry it almost 200 yards. Temporary door handles were installed as the new home build continued. Product Inquiries. He requested a replacement panel and this took until october 2019 to receive. She said that she would have to run it by her managers. Our goal is to provide you with complete JELD-WEN product information and take the pain out of shopping for windows and doors. November X XXXX - We received our new doors. JELD-WEN Law Department, Jeld-Wen windows are installed in my home. Hi good morning don't ever use Jelf Wen for doors or anything this is a terrible company. Jeld-Wen Windows and Doors accepts credit cards. Thanks, JELD-WEN, (The consumer indicated he/she ACCEPTED the response from the business.). I just finished building my new home and now I have to rip out the front door because it was poorly manufactured and designed, just to replace it. Customer Care is also scheduling a service visit for the issue with the entry door. Jeld wen refused to send a tech to inspect said door. When I asked them to send someone to evaluate it they provide me with only one name for the state of *** and the person does not return calls, emails or texts.I remain with a gutted room and no use of my room for over one year. If you used a razor blade and scratched the glass this is not a manufacturing defect and would not be covered under warranty." HD order number *** from april 22, 2019. *** Below is an email about the repair: I need to put jeld wen on alert about the safety issue that they are neglecting to take swift action with address. We are waiting on a partial refund. December X XXXX - It took me a month actually get some type of response from the customer service person I was assigned to - I left multiple voice messages, emails, and no response from them. We purchased new Jeld-Wen doors through*** The doors were delivered with damage. Thus far, my understanding is they find my receipts insufficient to identify the door as well as the identifying etching in the corner of each window pane. The company has promised to issue a full refund for the purchase price. The Pelletier company disclaimed any responsiblility, claiming they were not a licensed contractor, and still have not supplied the missing parts, two months later. Their inspector stated I should have a response within 2 weeks. Double exterior entry/front doors Customer Service. The shipping was a disaster as the door panel had to be delivered by a semi trailer. They agreed to a 50% refund on the doors as noted on December 5th, 2019 (I have the email if needed). The installers took our old doors out and began removing the old frame as the delivered door box had no damage to it (one would assume the doors inside would be flawless out of the box). Multiple attempts to contact company unanswered after documents requested were submitted The hinges say "JELDWEN" etched into the brushed nickel. The frame material is wood. The frame material is wood. We tried to get them to have it delivered in a regular old box truck. Their customer service sucks also. Today, the company employs roughly 21,000 people, and its reputation for designing and making high-quality residential doors and windows remains strong. The overall rating of the company is 1.5 and consumers are mostly dissatisfied . We have a technician scheduled for July 22nd arriving between the hours of 7:00 a.m. - 9:00 a.m. Many customers found that they could recommend the group's individual windows because of their affordability and ease of use, but could not do the same for some of the double hung types. Shady, yet now dead: once upon a time this website was At this point it has become a very bitter experience for us and we just want this resolved and close this chapter. All orders, sales and enquiries: 0845 122 2890. In the meantime, we had to install the new doors that were delivered because the old frame and doors were already removed. I did not have pictures of the door before any of the paint, glue and plastic was removed. I've been dealing with then for months to get a warranty issue resolved. This is *** with Jeld-Wen: Windows and Doors, I am contacting you about a service at: *** XXXXX. No response that anything was being processed. and *** WOOD WINDOWS & PATIO DOORS 1) CALL 888.901.7608 2) PRESS NUMBER FOR YOUR PLANT: 1 FOR BEND, 2 FOR HAWKINS, 3 FOR RANTOUL 3) PRESS NUMBER FOR YOUR REGION JELD-WEN Customer Service is making it personal. My wife and I decided to see if they would just do a partial refund on the existing doors and be done with it rather than waiting another 4 to 6 weeks. JELD-WEN is built on the principles of quality, durability and style. I called and requested a company rep come out to take a look and they insisted I first send pictures, which I did.They told me that the it must have gotten wet before installation (which it didnt) and then blamed the installation. *** XXXXX Doors To inquire about JELD-WEN door product information, email us or call 877-535-3462, Mon-Fri, between 5:30 AM 5:00 PM PST. My contacted the warranty department and they took sooo long to respond and when they finally responded, they asked for measurements of the door. I emailed them on Oct 24th. They only looked at pictures And stated this is not a warranty issue. poor craftsmanship and faulty manufacturing practice. OUR COMPANY. This horror story has been going on since September. Several windows are faulty. Plus there were 2 fairly large blemishes where the hinges notches were cut into the door (like they chipped a small chunk of the door out). The goo-gone and rubber knife was entirely ineffective at removing any glue. Notice the wall is fine so if there were issues within the wall I would have moisture on the wall as well but there isn't. JELD-WEN's Customer Care Department contacted the consumer and confirmed the door is scheduled to be delivered to the store on 2/27/2020. It is absurd that Jeldwen could send us a deficient door and frame, then expect us to pay for the new one ourselves because it eventually failed while not getting a responding technician for almost two months. I have a sunroom with 3 walls of Jeld-Wen windows which were installed 11 years ago. You can call Jeld Wen at (855) 244-4794 toll free number, write an email, fill out a contact form on their website www.jeld-wen.com, or write a letter to JELD-WEN, INC, 2645 Silver Crescent Drive, Charlotte, North Carolina, 28273, United States. JELD-WEN has reviewed the documentation for this complaint. The bottom line is that I was promised reimbursement of costs incurred due to JW's less than stellar performance. Ok Now door was installed by a contractor 25yrs exp! Contacted CS by email. It has been determined the issues with water intrusion are an installation/mull design issue and not a product issue. However, some have found that the customer service offered by JELD-WEN is lackluster, noting that their support team does not handle issues or warranty claims on the windows well, if at all. JELD-WEN makes millions of door and window options available online as accurate renderings and models. All trim, drywall, etc. JELD-WEN LAW DEPARTMENT. Following installation I contacted home depot to start a claim on the damaged product. To date 12-10-19, I've received no confirmation with a delivery date at the *** On August 27, 2019 the claim was established. HXXXX-XXXXXX. I purchased an Entry door from JELDWEN through Lowes Home Center on 5/24/19 and was told my door would be delivered on or before 6/21/19. Called Screwfix who have also been struggling to get hold of Jeld-wen throughout the day. It was understood that it would take 4 to 6 weeks to have them manufactured and delivered for installation. Thank you and have a wonderful day! They claim its our house or installation but our other windows and doors do not do this, our contractor insists its the door not our home or installation. Door for new home was deficient. I was able to speak with a customer service representative and convey this option of just receiving a partial refund of 50%. Light use of a razor blade to roll the glue off scratched the tempered glass. A JELD-WEN Specialty Claims Associate has been in contact with the consumer to schedule an inspection of her windows. The tempered glass on the wooden doors is defective b/c it scratched very easily. Jeld-Wen says it will not honor its warranty because they only guarantee "factory mulled windows" vs. windows that were mulled (attached together) in the field. JELD-WEN Customer Care has contacted the consumer with an offer to inspect the door at issue. We were contacted by customer care March 27 2019 and we responded March 28 2019 explaining the issue and the urgency. They were not installed properly, not on time, and with parts including screen doors missing. by | Jan 19, 2021 | G2 OpenBook | 0 comments | Jan 19, 2021 | G2 OpenBook | 0 comments JELD-WEN Customer Care has emailed and left phone message for Consumer with an offer to refund the purchase price. JELD-WEN Law Department. Thus, it is necessary to compare prices of various Jeld Wen window types and to put products side by side in order to see the pros and cons. Months later upon proper lock and handle installation it was found that the door strike did not line up as well as the cam locks were set in the wrong location, not allowing the door to close or lock properly. However, when the box was opened up, there was a dent in the bottom of one of the doors - had to have happened in the factory because the frame and box were not damaged. After he installed it I noticed that the exterior main door was delaminating around the molding in a large area. JELD-WEN delivers the widest variety of windows and doors covering all architectural styles. JELD-WEN Law Department. JELD-WEN was my first full time job. Currently, I have been told that they (Jeld-Wen) will not provide a delivery date. Email *. Thanks, JELD-WEN's Customer Care department has contacted the consumer and have come up with a resolution to the back door slab issue. My door is still under warranty, not to mention, it was sitting on a dock somewhere unaccounted for weeks before it arrived. PO # - *** JELD-WEN Law Department, Address: 2645 Silver Crescent Dr, Charlotte, North Carolina, United States, 28273-3566. Will never purchase low quality Jeld wen again. Select Page. Jeld-Wen says I should take it up with the installer and there must be "an installation error". Ordered wins, installed, noticed gaps between upper/lower panes on all panes windows - can see light, especially at corners. Finally, someone located my door still in the warehouse sitting on the dock, unmarked. I've been in contact with JELDWEN by email providing pictures of the door and various receipts. Email: ***@jeldwen.com JELD-WEN's Customer Care Department contacted the consumer and confirmed the product is scheduled to be delivered to the store on 1/2/2020; as well as provided the consumer with direct contact information if he needs anything additional. Recent recommendations regarding this business are as follows: "send instructions on how to centre a window", "windows are awesome, the doors are great, door handles and locks are terrible. Still nothing. These windows were installed within only a couple of days of delivery and at this time we noticed that the two home depot(XXX-XXX) *** mulled door with transom were not closing correctly and it appeared that the glass frame and doors had a slight bow to them. Thanks, All strike plates were missing and Lowes said they do not have the size as it is specific to this model of door. Purchase date: May 2019 Home Depot #4172 Want them repaired so they don't leak air, replaced, or my money refunded for the cost of the windows plus the $250 for installation of each window so I can get them re-done with quality windows from another company. The new homeowners deserved a proper functioning door. Thanks, Have something to share about JELD-WEN? I do not feel safe when operating these panels especially in the bowed status. The windows were not installed per manufacturers' instructions and the mulling does not meet any kind of wind load structural rating for this application. While waiting for HD's response we were able to get one door to operate somewhat and the other was bowed and still to this day does not close correctly. Purchase date - 5/24/19 Thanks, There was no need to use a semi for this product. June XX XXXX - We purchased our Jeld-Wen front doors through***. There was a break in the glass at time of installation. Ordered a door mid Dec 2019, place a deposit, told door would be in by mid Jan 2020. Stairs: 0845 122 2891 or stairsuk@jeldwen.com. Missing 3 strike plates. Many promises were made but none kept.. After several email exchanges regarding warranty in the months following, Jeldwen is insisting that I must pay for the new door slab because it was damaged by the clients. I left a comment on their FB page and received a generic automated message through FB Messenger asking me to direct message them, which I did. JELD-WEN Law Department. Had my door installed only to find that it was warped and will not operate properly.