You are solely responsible for remaining knowledgeable about the Terms. Let Staples Business Advantage worry about your IT needs with managed IT and 24/7/365 Tech Support. If Staples does not receive payment within thirty (30) days of the payment due date for whatever reason, Staples may charge you interest from the payment due date on the full balance owing at the interest rate then in effect, as determined by Staples, compounded monthly and not exceeding the maximum rate permitted by law (“Late Charge”) or require you to pay in advance for future months. 1Annual Plan: Valid This service plan requires a 12-month commitment term, the "Initial Term". Asurion (think: 300m customers globally) has announced it’s working with Staples to provide customers who purchase Staples Protection & Tech Help Plan with tech help on their personal, smart home and home office technology. Connect online with one of our Tech experts to get your computer serviced in the comfort of your own home, or wherever you are. Any additional services not included in the Plan will be subject to additional fees charged at the current rate. Section 4 – Plan Services. So now I have $811 pending on my charge card, Staples CAN TAKE UP TO 5-7 days to clear and no laptop and a bad taste in my mouth. You agree to indemnify, defend and hold harmless Staples, its officers, directors, subsidiaries, affiliates, employees, and agents from and against all loss, liability, claim, demand or suit, including reasonable legal fees, resulting from or arising out of any of your acts or omissions. Receive Tech support when and where you need it the most. Our subscription service for tech support has grown tremendously during the pandemic, as employees don’t have easy access to a company IT department. – Staples is teaming up with pop star Katy Perry to support teachers through the retailer’s new “Make Roar Happen” classroom funding program. Back up all existing computer files by copying them to another storage medium prior to the use of the Plan. These Terms apply to all current and future Plans you purchase from Staples. Staples may, without any liability and in its sole discretion, refuse, stop or suspend the provision of all or any part of the Plan, for any reason, including (i) your breach of or failure to comply with these Terms; (ii) your failure to pay your invoices or other amounts; or (iii) your use of the Plan is fraudulent, inappropriate, not consistent with your ordinary usage patterns established with Staples, or is being used in or directed to high cost of service areas to an extent not supportable by your rate plan and Fees for your Plan. Support.com provides options both for subscriptions as well as one-time fixes. Having issues with your computer but don’t have the time to visit us in-store? Software does not guarantee protection against all possible threats. It's good to know you're covered from Tech issues no matter where … Built for your business. Product features may be added, changed or removed during the subscription term, and not all features are available for all operating systems—see System Requirements for supported devices. Use our guide to find the best tech support companies. Staples is not liable for any loss of data, loss of profits, loss of property, loss of earnings, loss of business opportunities, misappropriation of personal information stored on device or any other loss, however caused resulting from the use of the Services or the enforcement of the Terms. Asurion Teams Up with Staples to Help Customers Get More from Their Tech New Protection and Support Plans Provide One-Click Access to a Live Tech Expert to Help with Everything from Setting Up Your New Device, Troubleshooting Wi-Fi, Optimizing Your Home Network and More. Conversely, you can secure 24/7 support starting at $19.99/month (six-month minimum with $40 setup). Section 2 - Scope of Agreement. Restoring a device’s operating system using methods other than the “factory reset” built into the device. Total Tech Support membership is subject to complete Terms and Conditions.A My Best Buy® account is required, subject to the My Best Buy Program Terms.This membership (with internet security software included) renews automatically each year and the customer's chosen card will be charged $199.99 plus tax, or the then-current price, on the customer's yearly renewal date … If  you require Services for one of your registered devices during the Term, you can do so through online chat at www.staples.ca, in-store, by emailing techsupport@staples.ca, or through the toll free service line 1-877-258-0369. Quite frankly Staples is ridiculous. The provision of Services (as defined below) through the Tech Support Subscription Plan (“Plan”) is conditional upon your acceptance, without modification, of the terms, conditions, schedules and notices (“Terms”) contained herein and any service-specific terms and conditions. I love knowing my electronics are protected and there is no deductible for replacement or … If you do not qualify, please do not use the Plan. Tech Support Subscription: Tech experts delivering solutions like computer repair services right to you - no matter where you are. Obtain any software licenses you wish to have installed. Asurion Teams Up with Staples . A one-user license for Norton 10 device antivirus software. Fake Order Confirmation Phishing Email from Staples.com I received a fake phishing bogus email reportedly coming from Staples. Services do not include: Section 8 – Use and Age Restriction Use of the Plan is permitted only to individuals who can form legally binding contracts under applicable law. Activate or renew your NortonLifeLock subscription; Message "Please confirm your purchase" Activate your automatically renewing subscription; Resolve double billing if you accidentally bought more than one Norton subscription; NortonLifeLock automatically renewing subscription help; Norton Refunds; Cancel your automatically renewing subscription Section 1 – Acknowledgement and Acceptance. Asurion provides one-click phone or chat access to tech experts to help solve any technology issues that … PR Newswire. You remain obligated to pay for the Plan during any suspension. Get unlimited remote Tech support to keep your device up and running. Messaging, video and phone all in one business communication platform. If you do not agree to all the Terms, please do not use our Services. Learn More. This is a monthly subscription. Since 1986, the chain has provided consumers and enterprises with a range of office supplies, technology, furniture and business services. What Our Clients Have to Say "Geek Squad is the best! Joe Apps is a leading managed IT support services provider specializing in IT helpdesk support, cloud IT solutions, and other technical support services. If necessary, you must have an Internet Service Provider and your Internet connection must be activated and working properly prior to any Plan services being performed. Tech peace-of-mind is at hand with our monthly Tech Support Subscription, providing you with remote assistance wherever you happen to be and on an unlimited basis. Get help with diagnostics, virus removal, data recovery and more. Tech Support Subscription. We can help you set up your new device, including computers, laptops, tablets and printers, as well as assisting with software installation to help ensure your favorite programs are up and running … The Fees for the Plan shall be set forth in the Plan brochure, welcome email and invoices. Ensure that your invoicing and payment information you provide to Staples (including name, mailing address, email address, service address, credit card details and telephone number) are always up to date and accurate. the code was accepted and now need to get the program on the computer, to open the account I need a code verification and i … Staples, its employees and agents will bear no liability whatsoever for any damage or loss to data or peripherals. Posted: (5 days ago) Tech Support Subscription. Survey reveals 43 per cent of small businesses don’t feel confident they will get back to pre-COVID-19 levels a year from now Staples Canada is helping small businesses reopen with confidence with the launch of Small Business Headquarters. You agree that these Terms and your use of the Services shall be governed by, and interpreted in accordance with, the laws of the province in which the Services were purchased and the federal laws of Canada applicable. You certify that your credit card is in good standing, with sufficient funds to cover the invoices as they become due. Staples Tech Support Subscription. Section 5 – General Exclusions. Only $19.99/month. Staples only accepts MasterCard, Visa, American Express, and UnionPay. Staples’ liability, if any, shall be limited to one year’s worth of your Services and/or Plan fees. NASHVILLE, Tenn., April 10, 2019 Tech peace-of-mind is at hand with our monthly Tech Support Subscription, providing you with remote assistance wherever you happen to be and on an unlimited basis. If you have received an unexpected … Tech Support Subscription. Take advantage of 24/7 monthly subscription-based, business level, remote tech support. Remote computer related services for up to five (5) devices including: virus removal, software diagnostics, data backup, operating system restoration, maintenance and tune up, and installation of software or peripherals, including tech help questions; One (1) in-home smart home consultation (excluding installation); and. Available now, Staples customers who purchase a new tech device and a Staples Protection & Tech Help Plan will receive Asurion’s product protection and expert tech help, including personal setup assistance, […] Call 1-877-258-0369 to subscribe. If you are already subscribed to our tech service support and wish contact us, please use the following phone number: 1-877-258-0369. Devices covered by the Plan must be registered with Staples through online chat at www.staples.ca, in-store, by emailing techsupport@staples.ca, or through the toll free service line 1-877-258-0369. You get the continuity of an around-the-clock, managed IT environment: Monthly tune-up and reporting. Staples, its officers, directors, subsidiaries, affiliates, employees, and agents, where applicable by law, shall not be liable for any damages, including direct, indirect, punitive, incidental, general, special or consequential damages, arising out of provision of the Services , including without limitation, bodily injury, emotional distress, and/or any other damages, whether based on contract, tort, strict liability or otherwise, even if advised of the possibility of any such damages. Provide Staples’ employees or agents with immediate clear access, physical or remote, to any devices necessary to perform the Plan services. Section 1 – Acknowledgement and Acceptance. Get access to unlimited remote Tech support from home or wherever you are - over the phone or by online chat. Subscription includes unlimited access to Tech support for up to 5 devices, including the following wide range of services: Make more happen. Additionally, Staples may charge administrative fees relating to collection efforts and disconnection or reactivation of the Plan (“Administrative Charge”). Tech Services, Repair & Solutions | Staples.ca. Whether it’s a setup question, installation issue, troubleshooting, or any other technical question, we’re here to assist you. Staples expressly disclaims any and all liability for acts, omissions and conduct of any third party, Plan users, advertisers and/or sponsors in connection with the Plan or otherwise related to your use of the Services and/or the Plan. The digital platform offers comprehensive resources on health and safety information, external business funding and loans, … ... 24/7 Tech Support. Staples may without any liability and in its sole discretion immediately terminate any of the Services and the Plan by written notice and specify a final payment date for all amounts that you owe not earlier than ten (10) days from the date of the notice. If your Plan is suspended due to a breach that has not been cured within ten (10) days from the suspension date, Staples may terminate the Plan. 24/7 technical support. Our PC tech specialists can provide computer support for any questions you may have. Yes, with one subscription, we'll assist with ALL your personal Windows devices including your other computers and even your tablets. EasyTech Total Support from Staples is $160 for one year ($260 for two years) and provides all-around protection from viruses, computer mishaps, and in-store support for one price. Around-the-clock access to live support for general Yahoo account issues. You agree to pay the monthly Plan subscription fees and taxes (“Fees”) that are in effect for the Plan at the time of your purchase. If you wish to terminate your Plan, you can do so through online chat at. The catch: a single PC diagnose-and-repair stands to run you $129.99. Subscriptions covering “all” devices are limited to supported devices that you own. Call 1-877-258-0369 to subscribe. Staples. The Services included in each Plan Term are: All Services, except the smart home consultation, can be rendered remotely between the hours of 08:00 and 23:00 EST or in-store during the hours of operation. Get unlimited remote Tech support to keep your device up and running. Addressing everything from diagnostic assessment and virus removal, to data backup and tech support questions. Staples Tech Services will provide access to one or more support specialists ("Service Agent") for the performance of the specific type of Service you purchased ("Service Incident" or "Subscription"). Tech Support Subscription Terms & Conditions. Imagine your every Tech question answered no matter where you are. Staples Tech Support Subscription Subscription includes unlimited access to Tech support for up to 5 devices, including the following wide range of services: Call 1-877-258-0369 to subscribe. Charge customer 20 a month, but sell so many tech subs that it overloads our depot guys and customer have to wait literal days to get any help from them, if they are lucky. Asurion has announced that it’s working with Staples to provide customers with quick and easy tech help on their personal, smart home and home office technology. I called the REAL staples number from their website www.staples.com and received this message. Subscription includes unlimited access to Tech support for up to 5 devices, including the following wide range of services. The price of peace-of-mind has one low price: only $19.99/month for unlimited service requests, answered remotely over the phone & online. You authorize Staples to automatically withdraw the total amount of your invoice each month from your credit card. The term of this Plan will be for a period of twelve (12) months commencing on the date of purchase (the “Initial Term”). It's good to know you're covered from Tech issues no matter where … If you have Total Tech Support or Geek Squad Protection 1, we can repair large TVs and appliances right in your home. 1 office-supply chain is donating $1 million to DonorsChoose.org, a charity that has helped fund more than 450,000 classroom projects for teachers and […] As part of the effort, the No. Sell on Staples.com Staples is an international office supply retail corporation, operating 1,225 locations worldwide. Please read these Terms carefully. And we’ve seen a significant increase in things like shipping and shredding services [through the company's on-site "solutionshop" locations]. You acknowledge and agree that Staples Canada ULC (“Staples”) may amend these Terms at any time by posting a revised version of these Terms on www.staples.ca or by notifying you directly in Staples’ sole discretion, including without limitation, by email or mail. Computers and tablets should be reliable, so if they’re not, you can count on Staples tech support. "An unknown source has sent numerous false order confirmation to staples customers and marketing recipients. These Terms are a final statement of the entire agreement between you and Staples and supersede all prior written or oral negotiations, understandings and agreements concerning the subject matter of these Terms. Warranty Services. Tech support subscription So Staples is now as scuzzy as the guys who take money to "fix the computer". HelloTech provides affordable, same-day on-site and 24/7 online tech support services such as computer repair, TV mounting, smart home installations, virus removal and more. Tech experts delivering solutions right to you - no matter where you are. Mail-In Repair Services Terms & Conditions, Tech Support Subscription Terms & Conditions, Standard Terms and Conditions – Smart Home Services and In-home Tech Services, Staples Inc. Our experts will help you reduce downtime and improve productivity, and get you back to growing your business. Fully managed cloud-based technology solutions for your business, saving you up front costs with a simple monthly subscription. * To avoid being charged the recurring subscription fee, cancel before your free-trial period ends. Let our support team assist your employees, via chat or phone, on a wide range of hardware, software, connectivity and other questions. Your continued use of the Services after any changes are made to these Terms shall constitute your consent to such changes. Section 10 - Confidentiality of Customer Records; Personal and Credit Information You agree that we can collect, use and share your personal information in accordance with our Privacy Policy, available online at www.staples.ca, and any applicable laws. Learn More. Read 4k+ customer reviews. Telecommunications Services. Remote monitoring and … Close or hide any private or personal information on your device prior to having the Service performed. Any promotional bundle fees, discounts, credits, rebates or other financial incentives you enjoy will be subject to you keeping your account current and in good standing. Tech Services, Repair & Solutions | Staples.ca. Learn More. Protect your investment with a Staples Extended Warranty Plan. I bought an Offiice 365 personal subscription at Staples, entered the 25 digit code and ran in to problems with loading the program because of virus. We keep your business connected with secure, complete and ongoing technical support by professionals. You are permitted to add and remove devices, however, removed devices are not eligible for Services under the Plan and cannot be added back to the Plan during the remainder of the Term. You may cancel your Plan within fourteen (14) days of the Plan purchase and receive a refund of any Fees (defined below) paid less the cost of the Norton 10 software which is non-refundable,  by visiting any Staples store within Canada and providing all original receipts. Framingham, Mass. Annual subscriptions order charges are automatically billed to your method of payment. This Plan will automatically renew for consecutive twelve (12) month terms under the same Terms set forth herein (each, a “Renewal Term”) unless the Plan has been terminated as set out below. Support will be provided via telephone, chat, or remote session 8am – 11pm ET on weekdays and 8am – 8pm ET on weekends. For example, Office Depot charges $70 for PC tuneup services, while Staples charges $120-- but Staples volunteers to work on additional PCs at the same site for only $30 each. Consider us your personal tech help desk. Staples tech services and support are designed around your business’s specific needs. Staples does not and will not assume any obligation to notify you of any changes to these Terms, or the creation or modification of any additional terms. Receive support all year-round for only $19.99/month. Posted: (7 days ago) Tech Support Subscription. Should your credit card expire or change during the Plan, you must notify Staples of this change otherwise Staples may suspend the Plan. Global Sustainability Policy. Physical or hardware related services or repair; Repair if you are unable to turn on your computer; or connect to the internet. Section 3 - Initial Service Period; Renewals; Term. Technical Support. If you need help with data backups or file transfers, our tech specialists can assist you with connecting external hard drives or connecting multiple PCs for file storage or data transmission.