You cannot do anything. We can still FaceTime tho when we choose FaceTime in txt messages by clicking the right arrow by the contact name and then FaceTime. If your Facetime isn’t working, replace Facetime where I say iMessage below. I'm on macOS High Sierra (10.13). Common Facetime Problems . After successfull signout I wanted to Login with the new one, but Facetime preferences are greyed out. I had set up FaceTime for my friend when she got a new MacBook Air and it worked fine. See also: 6 FaceTime Calling Issues and Their Fixes Any ideas on how to fix this and get back to Facetime again? See if iCloud now is working and no longer greyed out. Everytime I try to sign in it says FaceTime activation failed. However the Facetime/Audio icons are greyed out. The FaceTime icon is greyed out. I’ve reset my network settings I’ve restarted my iPod I’ve signed out of all my apple accounts (iCloud iTunes e.t.c.) When an Apple ID is greyed out on an iPhone or iPad, it most likely is because of a problem that happened when upgrading the iOS or when you change your Apple ID and password. (or Facetime, if not working) Visit Wi-Fi in settings and toggle Wi-Fi off and back on. Once signed out, power off your device, wait 2 minutes or so, and power back on. Group call is only available on iOS 12.1 and above; If you are using iOS 12.1 or lower it shows up greyed out; Everyone must have an Apple device. In his phone, it’s the same thing for all the iPhone users he’s checked. In the Settings app, select Messages. Hi my iMessage on my iPod 5 will not let me sign in. Then completely sign out of your apple id on every service, including iCloud, iMessage, FaceTime, App Store, iTunes, Apple Books, iCloud Photo Library. “ Why is the Apple ID greyed out on iPhone? You are trying to use this new group feature on Facetime and it doesn’t seem to be working. If you are still signed in, then click Sign Out and then sign in with your updated Apple ID or password. Screen Shot 2014-06-15 at 19.57.57.png. Have you ever made FaceTime calls from the messages app, but the FaceTime video chat icon is greyed out in the messages app. I’ve even made a new password for my Apple ID and nothing works. Toggle off iMessage. Well here are. His contact is the only contact in my phone that I’ve seen that has the FaceTime icon greyed out. Problem 2: FaceTime Options Not Available in Settings. It's a bad experience bug on the iPhone. After changing the password, whenever I am in Settings, not only the Apple ID is greyed out; Messages, iCloud, iTunes, FaceTime, and even App Store do not work. If you highlight this and then use the Cogwheel type iCon it should reveal you shortname again but in Greyed out form which mean you Own the File/folder. Only for this specific person. This is an important problem. On your Mac, open FaceTime. I need help with this problem of iCloud grayed out on iPhone, please. From iOS 12.1.2 to iOS 12.1.4, the iOS update does not fix this issue. You may notice that the option for toggling FaceTime ON and OFF is greyed out. Sign in to facetime. When I call a specific person from my list using Facetime I can only click in the name, to call for her and if she replies it's in video mode. Is there a way to fix this issue? Facetime Group Call Not Working. From the top menu bar, go to FaceTime > Preferences. Reasons why it’s not working. I started Facetime and went to preferences to Signout from my old AppleID. Recently, she has been unable to login into FT and the preferences tab is greyed out. Then sign back into everything with your Apple ID. Check to see if you are signed out, If you are, then enter your new Apple ID and password. My iPhone runs iOS 13.2, but I changed my password a few days back. the password for "email@addresshere.com" needs to be updated. If you are also … Wait a few minutes, then toggle iMessage back on. I have tried everything in the book. It may happen that you are not able to make calls or receive calls because FaceTime because FaceTime options are not available in the Settings menu. Tap Send & Receive. Here is a quick fix that usually works: Tap your Apple ID at the top and press Sign Out.