Due to nobody answering the phone, even when I call a complaint number, not surprised, I hope this gets to someone who will return my call. I recently made an online purchase, after visiting a showroom which had staff that was totally unconcern with making a sale. no one should have to wait four months for furniture or a refund. Purchased furniture less than 6 months ago, and furniture is falling apart. Captain got involved. I also NEVER got my refund for the half that I NEVER had! All they do to you is lie to you to make sure you buy the furniture from them and upsell with almost other warranty and other things to mint money. I’ve made prior purchases at Ashley but now I cannot even get anyone on the phone at Colton, CA location. After waiting 2 days, no one called, so I called to reschedule.On 12/30/19, the furniture was delivered. I have yet to be contacted by the store I call and check on my refund every week with no help. My items were cracking, peeling and the seams were splitting. DON’T TRUST ASHLEY FURNITURE THEY HAVE PEOPLE THAT STEAL FROM YOUR HOME . The foam is broken up in the cousions, on the couch a rip in the seat. Two hours after the lift recliners were delivered one broke! Touted as the largest furniture store you have forgotten basic principles of ensuring customer satisfaction. Can’t talk with anybody with corporate, won’t answer phone, This comment is awaiting moderation Taking complaint to cooperate. Because I signed the delivery receipt CS will not allow a return. Shame on you…, Asheley furniture in Prattville, Al, is horrible. When they left I gave them a big tip went into my bedroom to charge my watch and it was missing . it was a long involved email with dates, times and descriptions as well as my feelings regarding their procedures- One sentence!!! I was lied to and deceived by the associate in order to get a sale, which in turn my claim was denied for an issue that i had specifically had a concern about. I’ve voiced my concerns with the Sales Manager, the Store Manager and am currently waiting on a call back from Ellen (Hook – I assume, since I asked for the CEO and they gave me the name of the Central Illinois division CEO) but am told she has been in meetings “since this morning”, because of course, customer service isn’t important to her either apparently. I would be happy to discuss further if you would like. The store doesn’t answer their phone (as instructed online and on my receipt to call), so the call rolls over to the customer service center. I’m tired of places with bad customer service telling us this as an excuse. Upvote 2. I tried again today as the said I would not receive my delivery on 31 July and now the new tenitive date is 7 Aug. My daughter has been sleeping on the floor since May 13, 2020. The second recliner was fixed on June 8, 2020, and within two weeks the original problem came back. Ashley Furniture was founded in the year 1945. After a minute or so she hung up on me. The worst I’ve ever encountered. so I called Savi Ranch store again begging to speak to manager he refuse to talk to me said Katrina. ~pinkfreud: genki2-ga rated this answer: and gave an additional tip of: $1.00 Thank you! Then I called back again and got in touch (after begging the rep) with a female supervisor. After he got in he said he was only delivering one piece and wouldn’t give us the arm piece and put it on. No one called. No satisfaction from store floor manager. I order a 7 pieces dining room set from the store in Hagerstown, MD. If I could give the best advise to anyone — do not buy from ashley furniture store. When I purchased the items they were promised to be delivered on time, 6weeks out from the date of purchase. This is the WORST customer service EVER ! 1 Ashley Way, Arcadia, Wisconsin, 54612, United States. I am SICK to my stomach with Ashley furniture. Now we see how long it will take it this time to get the hole bedroom set. She listened to the message, and then contacted someone else via email or instant messaging (I wasn’t privy to the conversation), but then she had someone on the phone and asked me to play the message for that person to hear. I had to call and they casually said the piece was not in stock so I can’t get it without further delay. I am finding out the formal process for complaints to the BBB and Attorney General’s Office. My advice…..you need to double check your warehouse manager or his employees. It is not because they have to make that couch. I’m in the process of tracking down a man by the name of Ron Womack, he is the current owner of Ashley furniture. First of all why would we repair it only for the furniture to possibly start falling apart again. Don’t even try to call any number it will not be answered. It has more than 700 stores spanned across countries like the USA, Canada, Mexico, Central America and even Japan as well. WHY DO THEY HAVE A MANAGER THAT WON’T HELP PEOPLE. You can call Ashley Furniture at (952) 486-4415 phone number, write an email, fill out a contact form on their website www.ashleyfurniture.com, or write a letter to Ashley Furniture Ind, Inc, One Ashley Way, Arcadia, Wisconsin, 54612, United States. Ashley Furniture Industries The parent company of Ashley HomeStore, [10] Ashley Furniture Industries , headquartered in Arcadia, Wisconsin , is the world's largest home furniture manufacturer. The president of Ashley Furniture is Todd Wanek. They took my money asap, and I’m still without my purchase. I have an Ashley Furniture sectional sofa that is 6 years old. The other recliner has a bent frame & a board is sticking in your back when reclined & the leather is so faded it looks like I bought it at a garage sale. The delivery was changed on me 3 times. I finally got a credit memo for the first order that was subsequently changed by the store manager without my knowledge that said if I cancel the second order then the credit memo would not be valid on the first order. I do not know whom to turn but I have called and been told that I was going to be called back to resolve but it’s frustrating to keep on waiting. I believe one way to solve the problems of Ashley Furniture would be to honor your price match guarantee with all vendors. I see all these issues that are so similar to mine but I don’t see any resolve. To “coin a phrase” from “Sheldon” on the “Big Bang Theory”: “I WEEP FOR HUMANITY”! ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Ashley HomeStore Customer Service. After very frustrating talks with supervisors they said there is NOTHING that can be done and I have to sit and wait on Friday a holiday weekend for pick up of the desk and once it is picked up then I will receive refund for both pieces! If the store won’t help me then there is no corporate office to contact. He said the Dura-Blend material was made cheaply and the manufacturer should stand behind their product. The driver took the server back, and left the table. I bought furniture from this store in Beckley WV. He said that he would send out a serviceman who could fix the corner. I am trying to send my concerns to Corporate but they will not go through. I have all receipts of paid in full along with paperwork stating when I would receive my merchandise. Todd Wanek In your commercials I noticed you always have a black man paired with a white woman. Called the # again, no option to talk with a store salesperson, got a different customer service rep that wasn’t any help other than call the store #……. Email. After seeing the business of Ashley Furniture, Ronald Wanek along with a group of investors had bought out the company. They just shrugged their shoulders. It was too hot (despite the additional “snow” mattress pad we purchased for an additional $300), and we couldn’t get used to sleeping with our head and/or feet up (the zero gravity setting was what the salesperson said is the best way to sleep). I have been on the phone again today for over 3 hours calling every number that I can find for Ashley Furniture. What an unprofessional and bully manager you have there! What a joke – they keep selling but not taking care of customers like us. I hope to get a response soon from corporate. I eagerly await the price match guarantee as offered by Ashley Furniture. So I started another claim with Paulette and have not heard back. I will never buy from this store again. 2020 and the furniture still not until july 7th.. today i received a call indicating my furniture would not be here until July 17. I would like someone from Ashley Corporates Headquarters to contact me as I never recieved the merchandise I paid for and delivery date of July 15, 2020 came and went along with another rescheduled deliver date of July 30, 2020. The main aim of the company was to buy off wooden furniture made by local companies and was then resold at a higher price to the large furniture stores. The Mattress alone was $1,612.52 not including tax. Unbelievably horrible customer service! It seems like Ashley does not want to make a sale. Bought a chair on line that was shown on their site as having a seating height of 17.5 inches. Mr. CEO – you should be ashamed of yourself and your employees. THEY DO NOT ISSUE CREDIT FOR RETURNS. Please help. Donating goods: If you have questions about donating clothing, furniture, and household items, or to schedule a pick-up, please visit SATRUCK.org or call 1-800-SA-TRUCK (1-800-728-7825).If you would like to visit our donation value guide, please click here.. Monetary donations: If you have questions about an online monetary donation, please email us at: Donations@salvationarmyusa.org. As of the year 1982, the total sales revenue generated by the company was more than $12 million. They keep going back to well you should have looked at everything before they delivery guys left, and I keep telling them they hid the issues so well you couldn t tell any of these issues by looking at the products. I talked to a manager at the store and he said there was a private delivery service they could use to deliver this weekend, but it would cost me a fee! I will never buy furniture from you you sold me broken furniture the only thing I asked for you to fix you fixed part of it but the broken wood that was inside was not fix. I was charged yet This included a bed frame, mattress, dining room table set and server. After all I haven’t even had the furniture 24 hours. I am afraid to cancel as it may take a year to get our money back. Don’t buy from the there are plenty of other stores! Sounds like everyone is having the same problem with customer service. The founder of the company was Carlyle Weinberger. I can never speak with the Store Manager at the Store, Customer Care cannot connect the dots with the Warehouse and the Store team. I understand we are in the times with COVID 19, but if you are open for customers and constantly advertise on TV to buy from Ashley Furniture… you have to deliver! Well I call today at the distribution center and the lady that works there tell me that she had just got back into work today and she had just sent it off to the manufacturer for approval to be replaced. (LIAR’S). Buyer Beware! I would have to purchase some more and have them shipped to my house. FINALLY, I did like the couch but it came faultyand did not look anything like the ones I saw on the stores. t***@ashleyfurniture.com. Start My Claim. File a complaint with ashley furniture customer service department. The local store Ashley HomeStore 7378 Stream Walk Ln Manassas, VA 20109 has missed 3 delivery dates and will not return my call. Prices were affordable because of a sale they had going on, but pricey without any sale. WHY DO THEY HAVE A MANAGER THAT WON’T HELP PEOPLE. I have not recieved the entire order. I am a single woman (going through a divorce) and decided to buy a sectional and received it 8 weeks ago. Ashley furniture says anything to get a sale. Todd Wanek’s colleagues are Anthony Halim, Dustin Blount, Emiliano Pena, Luke Ballmer. The old saying of “it takes years to earn a customer and seconds to lose one”, has played out right in front of your eyes. I purchased back in early May and my delivery keeps getting rescheduled and now it says it won’t be through text. This is shady and has lost you a customer for good. So I called back again and spoke to Tracey and she said manager told her to tell me to call customer service I told her I did 10 times and I want to speak to the manager I said give me his name she laughed and said it was Charles and told me have a nice day and hung up on me. April 4th the lift recliners were delivered at an additional cost. Ashley Furniture Industries, Inc. Ashley refused to recover these items with a better material and refused to replace them. I am left with a terrible looking $2000.00 sectional that is 1 year 4 months old and I am embarrassed of it! Spoke to the store manager blah blah blah I’m sorry for inconvenience blah blah blah. We said cancel the box spring then and get it to us. They had to know you couldn’t sit on them. I’m experiencing the same problem right now. I found the living room furniture on several other websites at a much lower price and I called the salesman Bobby in Victoria, Texas and he said he was going to call me back the next day, which he never did, and I ended up calling him back a couple of days later and he gave me a bunch of excuses about the other company and they’re terrible customer service. Would you take the chance buying their furniture? Then that day came and passed. I called the store yesterday and they said they don’t have a delivery date yet because two of the items aren’t ready yet. The fact that we could return it (even with the nominal fee) made it easier to spend the $8000 on the bed. I ordered a bedroom set from the Prattville location. I am writing to the company CEO and may have to take them to court. I ordered end tables from the Wilmington Delaware store, and received a phone call saying they were in, drove to the store and they were not! Stop in the store and spoke with management who then emailed the same person in Texas and stated we should be contacted with two days. We invested a lot of $$ on three pieces of automatic “leather’ reclining chair, sofa and loveseat with cupholders in the middle. Hire general managers who care about the employees they manage and ones that do not tell lies about their employees and spread rumors. Ridiculous. Never, ever, ever! I purchased dining room furniture on June 14th, due to be delivered on June 30th (yesterday). You can find contact details for Ashley HomeStore above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully … I am so sorry you also had a HORRIFIC experience with this company and YOU ARE NOT ALONE! this was at Yorba Linda ca store, In March my love seat didnt recline. I got tired of waiting and having half on my floor called Ashley and representative stated that I am not the only person with this issue not worries we will credit the half that you never received in 48 hours and pick up the other half on 6/30/2020. I look forward to hearing from you Mr. Wanek. Asked October 6, 2016. Once I finally recieved my order if I dont canceled first, I will never use Ashley again. As you can see from all this feedback, Ashley is horrible to deal with. My order 1 Ashley … Ashley Furniture Industries, Inc. is an American home furnishing manufacturer and retailer, headquartered in Arcadia, Wisconsin.