forms: { Highly recommend. The chair is very comfortable.Crandall Office Furniture was very helpful and responsive to my questions. So a second order was placed, which shipped out much faster. I'm very impressed with the quality of the fabric and the OEM parts they use in their remanufacturing process. I'm happy with my Steelcase Amia. It really does look brand new. David went beyond what I was expecting for customer service. Quick response to my questions. Would definitely recommend! Ordered Herman-Miller's Aeron refactored chair. Very happy with my refurbished Steelcase Leap V2. Would happily do business with them again. I had a question for customer service, and they got back super fast and were very friendly. It came in brand new condition. If you are in the market for a chair..definitely consider one from Crandall. So my chair when received admittedly didn't work correctly - it wouldn't go up and down. The product was delivered right on time. P.S. To add to that, I live very close to High Point, NC (Furniture capital of the world) and have access to numerous wholesale market showrooms and manufacturers, including Steelcase but your prices, fast turn around along with free shipping made the decision to purchase from you an easy one.Today in one of our weekly meetings, I shared your website and my excellent customer service experience with our IT staff (get ready for a number of additional orders for your remanufactured chairs). Top notch organization living their values. The quality and fit of the chair is great and I'm glad I got it. Great products and great customer service. Ordered a Leap V2 from Crandall. Most excellent customer service !! So far I am very pleased with the chair. I did not purchase any upgrades. Even for a previously owned chair, there are very few scuffs on the body. Takes away concern of purchasing used. My Steelcase Leap v2 looks brand new. When I retired, I really missed the comfort. Shipping was fast and the price was right, I would definitely recommend! I looked around for reasonably priced Aeron chairs. Couldn't be happier with my purchase of a refurbished Steelcase Leap v2! Ordered a remanufactured Leap V2 chair and it's been working out great. All around this was a very positive experience. Ordering was simple, and when I decided I needed to modify my order I was able to chat with the boss himself. Love the price and final product. They had a video outlining how to adjust the chair. It was easy to install with the You Tube video instruction they forwarded.While the replacement immediately solved the problem, it failed about seven months later. My chair, Leap V2, both shipped and arrived on the exact days they said it would.It was exactly what I ordered, and everything seems to be the quality I expected. The purpose of waiting was to determine if there was going to be any issues with the chair over a decent amount of use. I opted for extra cushioning in the seat and Im glad I did. My chair showed up in great condition and I'd buy again! They promptly help with returns and issues. The online ordering process was easy. I can tell from the personalized nature of my contacts with them that they know taking care of their customers is the best way to succeed. Highly reccomend. Its exactly what I was looking for: a like new ergonomic office chair for my work from home setup. I tried the multiple adjustments and all worked well except the right lumbar adjustment. The Steelcase Leap V1 and V2 have very similar seat panels. Most importantly, they understand that not all bodies are same so if for whatever reason you do not like the chair there is a 30 day return policy with free shipping so you got nothing to loose!My chair did have a slight issue with the right arm and I sent and email and they quickly sent out what I needed to make it perfect, I was truly amazed with their customer service. Thanks! I used the new chair for a couple of weeks and noticed that there was a grinding/chattering feeling when rotating the backrest back and forth. very satisfied and will return to the Crandall Office Furniture site when I need another. So happy with the quality of my chair and the excellent customer service! The company is also helping their local community by offering masks, which is a big plus in my books. Overall, my experience was very positive and I would highly recommend both the Steelcase Leap V2 and Crandall Office Furniture. I was having an issue with my chair riding a bit low, so I sent an email to Crandall just asking if that was normal.